RETURN & EXCHANGE

  • All sales are final on our merchandise. No refunds or returns are accepted.
  • We do not accept returns and exchange unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
  • You wish to return for re-inspection must be shipped back to our store and received within 5 business days from time the package was delivered. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 5 business days from the day the package was delivered to you, no exceptions.
  • Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging.When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,request RA Request Form via our customer support email sales@andrealeocouture.com

* Special Sale items / Clearance items are Final Sale, and they are not returnable. No exception.

PRE-SHIPPING INSPECTION

  1. We have a strong pre-shipping inspection process in place that checks every item including fabrics, seams, zipper, beads, rhinestones and etc. for defects, and we double check the color, size and quantity against the packing list for accuracy.
  2. Our inspection team take pride in what they do and we want you to feel safe ordering online from us.